A04 – XYZ: Communicating Across Generations at Mediation – Kristen Foltz, James Ratliff (1.2 CME Credits Cultural Diversity)
$5.00
Video recording: This workshop will explore communication barriers and issues relating to generational differences in the mediation process. Special attention will be given to how to improve
communication in mediation to ensure all participants understand and feel included in the process regardless of age. Theories regarding communication styles and conflict will be addressed followed by a
brainstorming session on best practices to avoid communication pitfalls during the process. This will include a review of relevant mediation rules, statutes and MEAC opinions.
