This workshop will provide information on shifting people from resistance to a willingness to take action. The workshop will introduce mediators to ways to instantly develop rapport and formulate positive impressions by creating an environment that fosters collaboration. The workshop will review the cycle of persuasion while reviewing the core elements mediators can develop to position themselves to yield productive solutions. The cycle of persuasion is integrated with the subtleties of body language including facial expressions, gestures and other body movements. The aim of this knowledge is to assist mediators in modifying interactions based on what is being communicated directly and indirectly.