Some mediators find themselves stuck and don’t know how to ask an appropriate question.
Some mediators are afraid of silence. This program gives the mediator tools for asking the right
questions at the right time during mediation, and allows the mediator to fulfill his/her role as
facilitator of the parties’ discussions. By learning how and what to ask — and understanding that
mediations have three basic stages — will allow the mediator to avoid the awkward silences and
move the process forward in a substantive way. By asking questions in the right way at the right
time, the mediator is causing the participants to be introspective and to evaluate facts and
circumstances, strengths and weaknesses, in a more realistic way. Presenters Robin Caral Shaw
and Amy Wolsky have brought valuable tips and tools to the DRC since the turn of the century.