Skilled mediators shape the process to be most productive for each individual case. This presentation offers mediator skills and techniques which will help you determine if, when and how to use caucus and how to promote and facilitate direct communication and negotiation, ensuring more durable resolutions and party satisfaction.

Harry G. Goodheart III, lives in Tryon, North Carolina, where he divides his time between
conflict resolution projects and his antiquarian bookstore. A Certified Mediator in Florida,
North and South Carolina, Harry has mediated many complex and multi-party cases since
1988, and provides certification and advanced mediator and negotiation courses for the
South Carolina Bar and Charleston School of Law. He has taught for the National Judicial
College and earlier this year led an advanced mediation workshop in Kerikeri, New Zealand.
A Member of the Florida Bar since 1973, Harry practiced law in Bradenton and served as a member
of the Board of Governors of the Florida Bar and the Florida Supreme Court Rules Committee for
Mediation and Arbitration. He is a Diplomate and former President of the American College of Civil
Trial Mediators, and is the 1998 Award of Merit recipient from the Florida Academy of Professional
Mediators, in recognition of outstanding contributions to the mediation profession.