The presentation outlines ten practical ways that new, and not so new, mediators can make
their next mediation more successful. It is based on the real life experiences of two fulltime
civil mediators who are also father and son. The object of this presentation is to give
participants real life examples of things mediators can do to help make the mediation process a
success. The presenters, JC and Jason O’Steen, have developed these tips through the lessons
learned from conducting hundreds of mediations. With each tip, the presenters discuss rules of
mediation, reasoning behind the approach, and potential pitfalls.