Have you ever encountered a “difficult person” while engaged in a mediation? Mediators need specific skills to be successful in their roles and they need to be able to deal with all kinds of people. Research indicates that of the difference between top and average performance is attributed to emotional intelligence. Highly developed Emotional Intelligence is the foundation for effective interpersonal communication, conflict resolution, coaching and change management. As mediators’ emotional intelligence increases, they can be better listeners and enhance communication between parties. In this course, mediators will learn to improve their effectiveness by enhancing their emotional intelligence.

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