The mediator’s opening statement is a critical part of the mediation process and should always be completed in a professional and ethical manner. The certified mediator must understand the reasons behind the essential elements of the opening statement and communicate each element clearly, concisely, and confidently. This workshop will delve into not only what needs to be communicated during the opening statement, but why it should be communicated. Options and examples of opening statements will also be provided. “Click Here for Visual Material”