Experience alone does not produce competence. Repetition leads to acting on auto pilot Mastery is achieved when we use our experiences as learning opportunities. We work in a bubble. We have little if any basis for understanding whether and why our actions were responsive or ineffective. There are limited opportunities for collegial support and input. Most of us are solitary beasts, prowling the savannahs of conflict, not part of a pack.Participants will learn three easy-to-use tools for turning puzzling practice experiences into opportunities to become more resilient and effective.
