C05 – Getting to Effective – Stacey Mullins (1.2 CME Credits General)
$5.00
Video recording: This presentation focuses on elements of personal communication; effective mediation negotiation skills including focusing on interests, not positions, problem analysis, preparation, the importance of validating emotions, and creating a collaborative environment; tools of active listening skills; verbal and nonverbal communication; communication blockers; being effective versus being right; and ethics.
