Video recording: This workshop is designed for attorneys and mediators who have difficult clients and can utilize the mediation process to achieve a positive outcome. It answers two core questions: “Why is this person being difficult?” and “What can I do in mediation that will be effective?” The presentation will explore neurobiology concepts from polyvagal theory, present strategies and techniques to handle
challenging behaviors, share skills for effective communication, and discuss practical tips to facilitate a successful mediation process.