D5: Skillful Communication as a Tool in Mediation – Howard Marsee (1.2 CME General)
$5.00
Video recording: This presentation is designed to increase each participant’s sensitivity to the positive and negative potential of both verbal and non-verbal communications in resolving conflict. One goal is to aid in the recognition of destructive speech and patterns of communication. The workshop offers concrete, positive alternatives to some commonly occurring, counter-productive, communication errors during the mediation process–including those arising from a lack of cultural and diversity awareness.
