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Video recording: The human conflict condition is three-dimensional: cognitive, emotional, and behavioral – each interdependent on the other. How we experience and process conflict is predictable if we understand how/where this activity originates and is processed in the brain. Likewise, when we transition from conflict to resolution, there is notable change in what motivates the brain’s activity. Knowing this, conflict resolution professionals can utilize extremely effective techniques to help the parties move from an emotional state to a cognitive state of decision making.
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